Privacy Policy

Our privacy commitments

• We only ask for information that is necessary to carry out the services you choose to engage us for.
• We will use your personal information only for the purpose for which it has been provided.
• We do not sell your information to third parties or purposely allow it to be used in any way other than that originally intended.
• We keep your information safe and take security seriously.
• If you want to know what personal data we have about you, please ask us.
• Your personal data will only be processed and stored for as long as required by the purpose for which it has been collected.
• We may disclose personal data in order to comply with legal or regulatory obligations.

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What personal data do we collect and how do we use it?

We do not collect personal information about users of this website except to the limited extent through the use of cookies. However, there are circumstances in which you may choose to give us personal information. The information we collect may include your name, email address and phone number.

The purpose for which we use your personal data is to contact you regarding your enquiries and provide information about our services.

We may also use data to improve the website, for statistical and research purposes, or to otherwise respond to any requests, queries or comments submitted to us by you. We do not use your data for marketing purposes.

We may contact you by any of the methods you have provided details of, i.e. email, telephone, text messages or postal mail.

Sensitive personal data

We do not collect any sensitive personal data or 'special categories of data', such as racial or ethnic origin, religious beliefs, political affiliations, etc. 

How do we store your personal data?

Our website is hosted on the 123 Reg Limited platform. 123 Reg provides us with the online platform that allows us to market our services to you. Your data may be stored through their data storage, databases and the general 123 Reg applications. They store your data on secure servers behind a firewall. For more information, their privacy policy can be seen here on the 123 Reg website.

Your rights

You (the 'data subject') have the following rights:

• the right of access to personal data relating to you
• the right to correct any mistakes in your information
• the right to ask us to stop contacting you with direct marketing (note: we do not use direct marketing methods so this right does not apply)
• rights in relation to automated decision making (note: we do not make any automated decisions about you so this right does not apply)
• the right to restrict or prevent your personal data being processed
• the right to have your personal data ported to another data controller (e.g. if you decide to contract with a different service provider), and 
• the right to erasure.

We will respond to any rights that you exercise within one month of receiving your request.

Links to other websites

From time to time, we may link to third party websites that are not governed by this privacy policy. We are not responsible for the content or privacy policies of these third party websites and/or for third party advertisers, nor for the way in which information about their users is treated. In particular, unless expressly stated, we are not agents for these third party websites or advertisers, nor are we authorised to make representations on their behalf.

Privacy policy updates

This policy is dated 8 December 2025. We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it. 

Questions

If you have any comments, queries or concerns about the use of your personal data, or if you would like to: access, correct, amend or delete any personal information we have about you, you are invited to contact us by emailing enquiries@btsgroup.net.

Definitions, useful words and phrases

Personal data means any information that directly, indirectly, or in connection with other information, allows for the identification of a living individual. This includes information such as telephone numbers, names, addresses and e-mail addresses.

Sensitive personal data or special categories of data means any information relating to:

• racial or ethnic origin
• political opinions or affiliations
• religious or philosophical beliefs or beliefs of a similar nature
• trade union membership
• physical or mental health or condition
• sexual life, or
• genetic data or biometric data

User and data subject mean the person to whom the personal data relates.

Processing means virtually anything anyone can do with personal data, including:

• obtaining, recording, retrieving, reviewing, consulting, storing or holding it;
• organising, adapting or altering it;
• disclosing, disseminating or otherwise making it available; and
• aligning, blocking, erasing or destroying it.

Data processor means any person who processes the personal data on behalf of the data controller.

Data controller means any person who determines the purposes for which, and the manner in which, any personal data is processed and unless otherwise specified is the owner of this website.

This website means the method by which the personal data of the user is collected and processed.

Service means the service provided by this website.

Cookies mean small pieces of data stored in the user's device.

Usage data means information collected automatically through this website (or third-party services employed in this website), which can include: the IP addresses or domain names of the computers utilised by the users who use this website, the URI addresses (Uniform Resource Identifier), the time of the request, the method utilised to submit the request to the server, the size of the file received in response, the numerical code indicating the status of the server's answer (successful outcome, error, etc.), the country of origin, the features of the browser and the operating system utilised by the user, the various time details per visit (e.g. the time spent on each page within the application) and the details about the path followed within the application with special reference to the sequence of pages visited, and other parameters about the device operating system and/or the user's IT environment.